Tredstep Trade News

Quivers… Online Partners

We are delighted to present our online partner: Quivers!

Quivers provides brands with a full ecommerce solution that engages authorized retailers for fulfillment, enabling new marketplace opportunities and omnichannel experiences.

Quivers enables the Brand to share orders made on a Brand’s website with Authorized Retail Connections. Authorized Retailers are notified about the opportunity to claim and fulfill the order instantly. The Quivers timers are designed to drive local fulfillment first and give a fair and equal opportunity to all retail partners, while still keeping the consumer experience in mind.

What is Quivers

Quivers provides brands with a full ecommerce solution that engages authorized retailers for fulfillment, enabling new marketplace opportunities and omnichannel experiences.

Quivers enables the Brand to share orders made on a Brand’s website with Authorized Retail Connections. Authorized Retailers are notified about the opportunity to claim and fulfill the order instantly.  The Quivers timers are designed to drive local fulfillment first and give a fair and equal opportunity to all retail partners, while still keeping the consumer experience in mind.

How Does Quivers Work?

When a Brand signs up to Quivers, the first step is to get their store up and running.

Let’s take a look at those steps:

  • Brands build their product catalog with images, descriptions, and prices. This means that there is no action on the part of the retailer to enter any product information.
  • The Brand then creates fulfillment rules around which retailers can fulfill what products and from which regions. There are multiple settings and timer configurations that go into how an order is shared with retailers.
  • Once the Brand has created their shopping sites (referred to as Marketplaces on Quivers), they will invite their retailers to join Quivers.
  • Retailers configure their admin panel by registering as a user, registering your business, adding business details, and sending a connection request to the Brand(s) that retailers want to fulfill orders.
  • As orders are placed on the Brand’s website, authorized retail partners will be notified on a first come, first serve basis. Quivers drives local retail connections to the consumer, so locality is the most common calculation in which retailer is notified at what time per order.

Quivers Order Timers

Ensuring orders are fulfilled through the right channels is key to ensuring both retailer and consumer satisfaction. Quivers’ Order Timers allow multiple levels of opportunity for retail order fulfillment. The first claiming level of “Favoring” provides Brands the ability to designate retailers in the network who have exclusive access to orders before calculations based on location. A “Local Timer” compares the consumer's shipping address to the retailer’s location, notifying based on closest to furthest proximity over a period of time. A “Territory” timer level enables configured groupings of states and/or countries to allow further opportunity for regional fulfillment

Shipping & Packaging

Below are some preferred packaging methods:

  • Printed labels must be used for consumers and return addresses (no handwriting).
  • Include Quivers-generated packing list in or on the carton with Authorized Retailer’s contact information. This is available in your admin panel for each order. The packing slip is generated custom with your logo and Company Information.
  • Retailers can promote its own store/website provided that no competing Brands are featured in the marketing materials included with the shipment.
  • Shipments must be trackable and have a valid tracking number.

Returns On Quivers

Returns created by consumers can be either approved or denied depending on your own business rules. Please see below to see the steps of the return process on Quivers. A consumer can request a return from there my account which results in an email notification letting you know a consumer has made a request to returns. Alternatively, they may reach out to the business directly.

Quivers Settlements & Payments

Quivers utilises a third party tool called “Paylution” as their pay portal.  Paylution (www.paylution.com) is an easy-to-use, secure, global online Pay Portal dedicated to your organisation and its associates. Paylution allows you to receive payments electronically and transfers them quickly and efficiently into your bank account or onto a Paylution Visa Prepaid Card (where available). Quivers will automatically create your Pay Portal account for you. Once your Pay Portal account has been created, an activation email will be sent to your email address from [email protected]. This email notification will contain instructions on how to activate your account. If you do not receive the notification email or need to request a new activation email, go to www.paylution.com, click the “Forgot Password” button, and enter your email address. A new activation email will be sent to you.

Your payments will automatically be credited to your Pay Portal account. Once funds have been credited to your account, you will receive an email notification from no[email protected] letting you know this has taken place.

Once you receive funds, you can easily transfer them to any financial institution in your country by following the steps outlined in the section “Cashing Out”.

Quivers Taxes & Accounting

Taxes are based on current and local tax laws. The Quivers system is responsible for calculating how much tax, and when tax should be applied. Quivers calculates tax based on the rules listed below.

In origin-based states, sales tax should be collected based on where you, the seller, are located.

Let’s say, for example, you live and/or sell out of Carlisle Pennsylvania. Since Pennsylvania is an origin-based state, you charge all customers located in PA the same sales tax rate (6 percent) no matter where they live. If you live and/or sell out of Philadelphia, you’re required to charge that same 6 percent PLUS a local tax of 2 percent to all of your customers in PA.

Most states follow the destination-based system. In destination-based states, the correct sales tax rate is based on where the buyer is located (the destination of the sale). The reason this can be more confusing than origin-based states is that states can have hundreds of tax jurisdictions, meaning you could potentially have to charge hundreds of different tax rates.

Here’s an example. Let’s say you live and/or sell in Columbia, South Carolina. You make a sale to a customer in Chesterfield, SC for an item that is not exempt from sales tax. According to the State of South Carolina Department of Revenue, you are required to charge that customer 8%. That 8% is the sum of the state rate of 6% PLUS a 2% local tax.

Quivers Reporting

The Quivers reporting dashboard includes comprehensive reports to provide insights into day-to-day activities on Quivers. Let’s take a look at the available reports.

Orders

  • Total Shipped Orders Amount>
  • Orders by Day of Week
  • Average Order Value
  • Product Options
  • Best Customers
  • Year-Over-Year Comparison
  • Cancelled Orders
  • Bestselling Products
  • Sales by State
  • Sales by Marketplace

Order Details

  • Order Details by Item
  • Order Details by Product Variant
  • Order Details by Order

Returns

  • Total Refunds Amount
  • Refunds Amount
  • Return Details

Quivers FAQ

The Quivers reporting dashboard includes comprehensive reports to provide insights into day-to-day activities on Quivers. Let’s take a look at the available reports.

Brand carefully sets the timers to give all retailers an equal opportunity while keeping the consumer experience in mind.The goal is to keep the claim cycle short and have the order fulfilled as close to the consumer as possible, maybe even making in-store-pickup an option.The retailer just needs to have stocked the product and be ready to ship it out.

No. Orders may only be claimed for products that are currently in stock at the time of claiming.

No. Orders claimed must be shipped within 1 business day from the date the order is claimed.

Yes. Once the order is placed, an acknowledgment email will be sent to the customer outlining that an authorized retailer may be fulfilling the order.

No, although each authorized retailer will be able to see what products are being on the brand’s online store, to inform authorized retailers of consumer purchasing trends on the brand’s online store.

If an order is not claimed by a retailer after 24 hours (excluding weekends and holidays), the brand will reserve the option to fulfill the order directly.

The shipment tracking number must be entered into the system for an order to go to the queue for payment. Quivers settles with authorized retailers twice monthly.

Yes, if the customer changes their mind. No, if an authorized retailer shipped incorrect size, color, item, or if an item was defective.

The brands you are partnered with define the shipping fees. You can reach out to those brands, or you can view the shipping fees being captured from the consumer in the order breakdown.

Yes, the quivers app is available on both ios & android platforms. 

I’m ready to sign up.  What do I do next?  The brand will be sending the initial invitations to their authorized retailers.

Contact Us

For further information on how to join Quivers and Tredstep in our online partnership please email us at [email protected]. Please ensure to add your name and telephone number and one of our customer service staff will contact you to explain all the necessary steps to join this programme.